At Elite Start Shop, your happiness comes first.
 This Refund & Return Policy explains how we handle product returns, replacements, and refunds.

1. Eligibility for Return

You may request a return or replacement if:

  • The product is damaged, defective, or wrong

  • You notify us within 48 hours of delivery

  • The product is unused, in original packaging, with all tags intact

2. Non-Returnable Items

The following items cannot be returned:

  • Personal care products

  • Food or frozen items

  • Discounted or clearance goods

  • Digital downloads

  • Items damaged by misuse

3. How to Request a Return

Contact us via phone, email, or Messenger within 48 hours of receiving your order.
 Provide your order number, photos/videos of the issue, and a short description.

📞 01741304189 / 01735386901
 📧 support@elitestartshop.com

4. Return Shipping

If the issue is our fault (wrong or defective product), Elite Start Shop covers the return cost.
 Otherwise, customers pay for return delivery.

5. Refund Timeline

  • Bkash/Nagad: 2–3 business days

  • Bank Transfer: 3–7 business days

  • COD: Refund via mobile wallet after product verification

6. Exchanges

We offer free replacement for damaged or wrong products.
 If unavailable, you can choose a full refund or alternative product.

7. Damaged Parcels

If your parcel arrives damaged, do not accept it.
 Take photos and report immediately for verification.

Elite Start Shop – Shop with Confidence. Your satisfaction matters.